Fiber Optic Network Support

Our fiber optic network is matched by our outstanding service and support. We're here for you.

What To Expect

We're excited to bring to you the area's ONLY 100% fiber optic network! We want you to have the best experience possible. To start, schedule a personal consultation today with one of our experienced business consultants to determine the services that are the right fit for your business. Our consultants customize each order to meet the individual needs of your company.

The next step is installation. Here's what you can expect:

Initial Steps

During your first call to Web Technologies to place your order, we will determine whether a pre-installation survey will be necessary. Often, a survey is not needed for a small business, and we can begin the installation process.

For medium to enterprise level customers, surveys are important to allow for seamless installation. If a survey is necessary, we will schedule a time for one of our representatives to come to your location at your convenience.

Installation Process

Our business installation process includes two visits to your location:

Preparation Phase – Preparing your business for Web Technologies Fiber Optics

As all of our outside fiber optic cables are underground (which is one of the reasons the RST network is so reliable), we need to schedule "a locate", so existing utilities can mark the location of their service(s) going to your business. No one needs to be present for this to be accomplished. The locate process takes a minimum of two full working days to be completed. We will then schedule one of our underground construction teams to be onsite the day after the locate is completed. Our fiber optic cable will be placed underground at the outside entry point of your business, usually the place where other utilities may already be located. Typically for small businesses, we will then mount an Optical Network Terminal (ONT) box on the outside of your business, usually near the power meter. With mid-sized to enterprise level businesses, installation of other equipment may be required. This will be determined during the pre-installation visit.

Final Installation – Inside your business

Once the fiber cable is placed outside of your business, we will schedule the final installation team. This team will need interior access to your business. The team activates all services, connects them to your existing equipment, e.g., a router for internet or phone system for telephone service.

If you are moving or "porting over" your existing phone numbers, Web Technologies will coordinate the transition with your current provider to occur on the day of final installation. During the two to four hour installation, we will consult with you on your specific needs based on your order and complete necessary wiring and testing for quality assurance. As part of our installation, we will make sure that your existing jacks and wiring will deliver the best possible quality from your Web Technologies Internet, Phone and HD Video by replacing wiring in your existing connections where necessary. If your businesses wiring is already adequate for delivering the highest quality Web Technologies Fiber Optics services, we will not make any modifications. When the installation is complete, all work areas will be cleaned and returned to their original state. Our Fiber technicians will answer your questions to make sure you are comfortable with how our services are accessed. You will receive a statement of work performed and/or costs incurred if additional wiring was requested and contact information for help and support.