30 Day Money Back Guarantee
If for any reason you are dissatisfied with us, we will refund your hosting fees at any time during the first 30 days since you have signed up for an account with us. You can email billing@duoservers.com and receive a full refund for your hosting plan.
Domain name registrations are non-refundable. As changes are no longer allowed after the registration request is submitted, customers should check for correct spelling before buying their domain name.
Web Technologies guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where Web Technologies has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar problems with subscribers domain names, routing problems between clients location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by any natural or unnatural events that WebTechnologies Tanzania Ltd cannot directly influence. WebTechnologies Tanzania Ltd may temporarily deny or terminate service upon clients failure to pay their charges when due.
Web Technologies will guarantee 99.9% WebTechnologies network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from:
a. Server Hardware Breakdown.
b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, WebTechnologies Tanzania Ltd is not responsible for the downtime).
c. Failures due to software that is not explicitly supported by WebTechnologies. Consequently, if a hardware crash provoked by the customer happens, WebTechnologies Tanzania Ltd has no responsibility for the resulting downtime.
Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to a hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.
Scheduled Downtime is any scheduled interruption of services for the purpose of network upgrades, or replacement of any equipment in order to provide a better service for you. Scheduled downtime occurs during notified downtime periods, with as many warnings sent in advance as possible via e-mail or posted on our news section at a minimum 24-hour notice.
Web Technologies guarantees its clients fast 24/7 support available 365 days a year. Support is available via the online contact form as well as via the integrated ticketing system. Each ticket is replied to within no more than 60 minutes after it has been opened.
Sage Pastel has streamlined our financial operations. We have achieved stability with the system now and are satisfied with your support.
-Principal
Institute of Social Works
I would like to thanks and congratulate to you and your team who has performed very nice and swift action to fulfil this project in less time and efficient way.
-CEO
Capital Markets and Securities Authority (CMSA)
I have been impressed with your level of technical ability and the ease with which we can work together. I will certainly be recommending Web Technologies to others who need fast and well delivered applications.
-Executive Director
Tanzania Education Authority (TEA)
We are very happy with the service Web Technologies provides. They are contactable twenty four hours a day, seven days a week and their response times are excellent, which keeps our down time to a minimum.
-Johannes Kahwa
It Manager, Social Security Regulatory Authority ( SSRA)
Web Technologies have been overseeing the development of our University Website , Software and networks for over 5 years. Work is always completed to a high standards, on time and to budget. We have been very appreciative of the patient, friendly and reliable service.
-Elibariki Mushi (Head of ICT)
Kampala International University (KIU)
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